Delivery Policy
Local Delivery (Sri Lanka)
Delivery costs Rs 450 per order across Sri Lanka, including Colombo 1–15, regardless of order value. The same Rs 450 delivery charge applies to prepaid and cash-on-delivery orders. There is no additional COD processing fee and no free-delivery threshold.
At AMORINE, our dedicated team at the Colombo warehouse aims to dispatch all orders within 24 hours. However, during promotional periods, there may be slight delays. Delivery timelines will vary depending on your shipping address and the date of your order.
Once your order leaves our warehouse, you’ll receive both an email and an SMS with dispatch confirmation and tracking details.
We deliver to all locations across Sri Lanka. Please ensure your full postal address, including city and postcode, is clearly entered at checkout.
Delivery Times and Processing
Standard delivery is estimated at 3–5 working days. Colombo (1–15) deliveries are estimated at 1–3 working days from the order date; outside Colombo, suburbs and outstation deliveries are estimated at 3–7 working days from purchase.
We do not deliver on Sundays. Orders placed on public holidays are dispatched on the next working day.
Orders placed before 12:00 PM (GMT+5:30) on a business day are shipped the same day. Orders placed after 12:00 PM or during weekends or public holidays are processed the next business day. During sales or high-volume periods, slight delays may occur.
For cash-on-delivery orders, our delivery partner will contact you before delivery to confirm the time and availability.
Delivery timelines are estimates only and may vary due to weather, courier delays or increased seasonal demand. AMORINE cannot guarantee exact delivery dates, especially during peak periods. Our delivery partner will reach out to confirm delivery prior to arrival.
If you haven't received your package within 7 working days, please email amorinedesigns@gmail.com.
International Shipping
International delivery is estimated at 10–14 working days from dispatch, depending on the destination. All international shipments are fully trackable. Once dispatched, our delivery partner will send a tracking link by email. Delivery may be extended by customs clearance, incorrect address details or other unforeseen delays.
International shipping costs are calculated at checkout based on destination, package size and weight.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes and local charges under your country’s regulations. These charges are not included in product or shipping costs and are the customer’s responsibility. Contact your local customs authority if you are unsure about applicable charges, or contact us before ordering with questions about international taxes or duties.
Additional Information
Address accuracy: Double-check your shipping details before submitting your order. If you need help, email amorinedesigns@gmail.com with your full address and phone number before checkout.
Address changes: Updates must be made through AMORINE directly, not through courier or postal services. We cannot take responsibility for lost or misdelivered packages due to third-party address changes.
Incorrect addresses: If a package is returned due to an incorrect or incomplete address, a reshipment fee will apply, especially for international orders.
Shipping liability: AMORINE is not responsible for parcels that are lost, stolen or delayed once they leave our warehouse.
Shipping costs: Shipping fees are non-refundable.
International returns: We do not accept returns or issue refunds for international orders.
